0333 800 0085

Vets PA Services

Your clients might love their pets. But do their pets love each other?

Anybody who has spent time in a veterinary waiting room is more than familiar with the tension between pets which don’t traditionally get on…and protective owners.

PA Answer is an award-winning outsourced business support service with extensive experience in specialist veterinary support, which gives your front of house staff back the time and energy to deal with clients and their pets, dispensing prescriptions, and maintaining a happy waiting room – All while saving your veterinary practice money!Vet group Jack Russell

We have received feedback from veterinary secretaries who love being able to give their full focus to dealing with customers face-to-face – especially during hectic periods.

PA Answer provides dedicated back office support service, to help your secretarial staff take back control of your waiting room.

Let your reception and secretarial staff deal with the customers, while we deal with the calls!

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  • Never miss another call – a missed call can mean lost business. Never risk losing business again without paying extra staff 24/7
  • Utilise your on-site resources – free your reception staff to deal with customers and ensure your practice is running smoothly
  • PA Answer can save you money – only pay for the services you need, when you need them
  • Provide first class customer service 24/7 without paying staff around the clock
  • Help redress the balance – we take care of the admin, you take care of the patients



PA Answer’s outsourced Veterinary Secretarial service provides your practice with a small, dedicated team of Virtual Veterinary Receptionists, who can provide a range of high-quality services to relieve the strain of running a veterinary practice, to help your staff focus on your customers and to help you get back to treating patients.

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  • Telephone Answering – every call you miss answered within three rings, in your practice name.
  • Diary Management and Appointment Booking
  • Dealing with repeat prescription and over-the-counter product requests
  • General Enquiries – we hand out vital information such as opening hours whilst preventing incoming calls from distracting your team
  • Overflow – PA Answer can take all your calls, or just those when you’re front of house staff have got their hands full – plus we can handle any number incoming calls simultaneously
  • Patch through urgent calls – we’d never leave your clients waiting in an emergency



Missing a call, leaving customers on hold, a queue of patients waiting at the reception desk, or stressing about booking appointments can be a thing of the past. Call PA Answer today on 0333 800 0085 and ask about our VetSec service 

It's your call!

Contact us today to find out how we can help your business