Why PA Answer? “Customer Service and Professionalism.”
Vortex 6 specialises in business enablement services, focusing on the networking and IT industry. Based in Bracknell, they deliver award-winning compliance and rebate management software, advanced technology and strategic sales development training and consultancy, all geared towards making their clients’ businesses more profitable.
We asked Vortex 6’s Operations Manager Yogesh Ramloll about the company’s experience using PA Answer’s telephone answering service.
What made Vortex 6 employ PA Answer’s telephone answering service?
“Recommendation from another local business.”
What was it about PA Answer that encouraged you to use our service?
“The ease of setting up and implementing the service along with the great customer service initially provided by Jade Scrivener (PA Answer’s General Manager). From the get go, all the conversations we had when setting up, Jade was always there with prompt responses, and, when we had any issues, she was on top of them.”
We asked if the PA Answer team has delivered in these areas?
Has PA answer had a positive effect on your business? If so, how?
“Yes, by minimising the number of missed calls and, by sending a confirmation email of call received, we always attend to clients when we’ve missed their call. Before we used PA Answer, we were not getting all calls put through, which is not professional. This service does help change that.”
We finished by asking Yogesh what is, in his opinion, the best thing about PA Answer?
“The customer service and professionalism of everyone, the team as a whole are great.”
Yogesh Ramloll, Operations Manager at Vortex 6