Private Hospital Group – Case Study
The modern world continues to see customers wanting instant responses from all businesses, and this is no different for the medical sector. As patients are even less inclined to wait when it comes to health, those needing help hope for an instant, knowledgeable response. This reason being behind the medical sector showing as PA Answer’s fastest growing client area. Shown by one of the UK’s largest private hospital groups approaching us to cover overflow calls.
A key factor for this client was patient security and confidentiality, something we already had experience with through smaller private clinics and consultants. PA Answer pride themselves on exceeding the industry standard measures, and so we ensure every employee of ours is DBS checked, clarifying our level of security measures to all industries.
Due to the nature of this sector, confidentiality was vital and so all PA Answer PA’s had the relevant and correct information, as well as the necessary contacts to provide an answer for every eventuality. Sustaining our promise that every caller believes they are speaking to the secretary of the hospital or clinic.
The success of our services was shown throughout the trial period, where PA Answer dealt with 700 calls over a four-month period. 250 of which were enquires, and resulted in 100 bookings for medical procedures. With one operation approximately costing between £3,000 and £10,000, just one booking would have covered the costs of PA Answer’s services for a year. This success transpired into a bespoke outsources virtual medical secretary package, developed to cover telephone answering, appointment management, administration and general enquiries.