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Cookie Policy

To find out PA Answer’s policy and principles for the collection, processing, and storage of your information please view our Privacy Policy below.

Our Cookie Policy explains specifically how cookies are used on our site, as well as details about how to control their use.

What are cookies?

Cookies are small text files placed on your computer or device by our site when you visit certain parts of our site or when you use certain features of our site. For more information about how we use cookies on our site, please see the section entitled ‘How we use cookies’.

Cookies are widely used to facilitate and improve your use of our site by remembered you and your preferences, performing such essential functions as allowing users to remain logged in.

First party cookies are set by the site you are visiting – in this case our site.

Third party cookies are set by third parties to provide advertising or analytics services on our website.

How to control cookies

Most internet browsers enable you to choose to disable all cookies or disable only third party cookies. Most browsers accept cookies by default, but you can change this in your computer or device settings. For further support, consult your internet browser’s help menu or device documentation.

You can choose to prevent your data from being used by Google Analytics. Click here to access Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout/.

You can also choose to prevent your data from being used by Google Advertising. For more information visit https://support.google.com/ads/answer/2662922?hl=en-GB or to opt out visit https://tools.google.com/dlpage/optoutplugin/eula.html.

You can choose to delete cookies on your computer or device at any time. However, this may cause you to lose information such as login and personalisation settings.

How we use cookies

We use cookies for a number of different purposes, including for strictly necessary technical reasons, to enable a personalised experience for visitors and users, to recognise and count user visitors and their journeys for analytical or performance reasons, and to remarket our services to website visitors through Google as third-party vendor.

For information about how Google uses advertising cookies please visit https://policies.google.com/technologies/ads.

You can control and opt out of Google’s use of cookies by visiting Google’s Ad Settings https://adssettings.google.com/authenticated. Alternatively, you can visit the Network Advertising Initiative opt out page to opt out of third-party vendor’s use of cookies http://optout.networkadvertising.org/?c=1.

All cookies used by our site are used in accordance with current UK and EU Cookie Law.

Before our site places cookies on your computer or device, you will be presented with a banner requesting your consent to place these cookies. By giving your consent to the placing of Cookies, you are enabling us LLP to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our may not function fully or as intended.

Types of cookies we use

For more information about types of cookies please visit https://policies.google.com/technologies/types

Category of cookies Why we use these cookies
Strictly Necessary These cookies are essential for our website to perform basic functions.
Analytics These cookies collect information on how users interact with our website, such as pages visited, time spent on our website and other analytical data. We use these details to improve how our website functions and to understand how to improve the experience for our users. These cookies also collect information on user location (to nearest town/city), language (when selected by the user), and demographic information such as age and gender (when selected by the user) but not identifiable information such as user name, address or contact information.
Advertising and Remarketing We use these cookies for the purposes of remarketing our own services. We do not use these cookies to collect information to sell to third parties.

Privacy Policy and GDPR Compliance

Here at PA Answer, we take your privacy seriously and will only use your personal information to administer your account.

Forms
When you submit a support question or general enquiry, we collect your first name, last name and your email address so that we can correspond with you.
Your personal data will only be stored on this website ís database, we do not keep any other copies. Our Webhost is GDPR certified and compliant, so you can rest assured, your information is safe.

Google Analytics
We use Google Analytics to track visitors on this site.
Google Analytics uses cookies to collect this data.
In order to be compliant with the new regulatory changes in regard to GDPR, Google has included a data processing amendment.
The data we collect will be processed anonymously and the Data sharing element has been disabled.
We don’t use other Google services in combination with Google Analytics cookies.

Freedom of Information request

Below we show you all of the data stored by our website. Select the data you wish the site owner to anonymise so it cannot be linked to your email address any longer. It is the sites owner responsibility to act upon your request. When your data is anonymized you will receive an email confirmation.

Requests Table & Rights of Data Subject
Right to Erasure Requests

The Data Subject (you) are able to submit a request to be erased from the site.
When a request is made, the Data Subject will receive an email confirmation to confirm the deletion request.

After email confirmation, the user request is added to the requests table for review by the Administrator.
If the Data Subject has content published on the site for any post types or comments, they will be added to this table. If they do not have any content, they will receive a confirmation of erasure request and be provided a 6 digit Token for safekeeping after erasure in case of recover data needs.
The requests table allows the Administrator to reassign any content to another user or delete it.
In the event of comments, the Data Subjectís content would be made anonymous.
Admin can also manually add users to the erasure requests table with a manual email search.

Right to Access Data Request & User Data Portability

The Data Subject can place a request to download their data.
After requesting their data, the user will receive a double opt-in confirmation email then the plugin will generate an XML or JSON file, which will be emailed to them for download with an expiration time of 48 hours.

Right to Rectify & Complaint Requests

The Data Subject can place a request to rectify data or file a complaint.
After making their request, the user will receive a double opt-in confirmation email and then add them to the table for admin to handle the request.

Email Marketing
We use email marketing to keep you uptodate as well as newsletters.
Each of our mailshots is fully GDPR Compliant and will contain an opt-out notification if you no longer want to receive them.
For email marketing, we store the absolute minimum, your name and email address