How much does the PA Answer service cost?
All PA Answers’ services start from just £10 per week, with easy monthly payments, no set up costs, and the peace of mind that every one of your calls will be answered.
Plus we work with you to find a flexible and bespoke plan that delivers what your business needs – using as many of our services as you need.
What are PA Answer's Opening Hours?
Your PA Answer team can answer your calls 7 days a week;
– We are open from 8:30am to 7pm every week day*
– On Saturdays from 8:30am to 5pm
– And on Sunday from 10am to 2pm
*opening times can vary for bank holidays. To check our bank holiday hours give us a call on 0333 800 0085
Won’t callers just leave a message on my answer phone?
For many small businesses the answer phone can be more of a hindrance than a help. Research has shown that more than 70% of people won’t leave a message – they will simply hang up and call a competitor. How many times have you hung up before leaving a voicemail message?
Why do I need it if I have a mobile phone?
You’re in a meeting with a client, have a poor signal or just can’t get to your phone – you’d be surprised at the amount of calls you miss or deal with ineffectively. Having a mobile phone doesn’t mean you are always free to deal with client calls. Your PA Answer PA is here to help your business provide a professional face, or voice, when you are busy or in a poor reception area. If an urgent call comes in we can send a ‘text to mobile’ message to alert you of any details
Won’t people just call back if they can’t get an answer?
Quite simply – no. In today’s economic climate your caller may assume you have closed the business, or simply don’t want to take their call. At the very least they are likely to pick up the phone to a competitor in the meantime.
What if I need a call transferred?
Subject to your instructions, your personal PA can transfer your calls to any UK landline or mobile for you
Won’t my caller know they are not getting me direct?
This is where PA Answer really excels. We actually name the two to three personal assistants who will be taking your calls. Your PA Answer PAs answer calls in your company names, build up knowledge of your business and become an asset to the company. Like staff, but without the cost or responsibility!
What if the call is to place an order?
Many of our customers use PA Answer to receive calls from their customers who want to place orders. Your personal assistant will efficiently take orders, including credit card details where necessary. You will need to have your own merchant account set up with the credit card company, but we can obtain the details over the phone from any customer calling to place an order and pay by credit or debit card. Charges for this will vary depending on how many details you need us to gather and thus how long the process takes.
What if the call is to make an appointment?
Not a problem! PA Answer offer an online Diary Management system. We login and access your diary to make appointments for you in real time and you can access the system anywhere at any time.
Can you answer for more than one company?
If you have more than one company or business name and would like us to answer calls in different company names, we are happy to do this. There is a small extra charge each month but it is far more cost-effective than having to set up separate accounts for each company.
Can you take faxes for my business?
Customers who choose to use the PA Answer telephone answering service can also elect to have one of our special fax-to-email numbers. This means you can advertise a fax number but receive all your faxes via email. We can even set up non-geographic numbers so that your telephone and fax numbers are matching.
Can I extend the service to cover holidays and sickness?
PA Answer’s Business Continuity plans ensure your business is instantly covered in any eventuality. You may have holidays planned, staff calling in sick or even short-term emergencies like power failure. One call to your PA Answer personal assistant will put you straight back in business.
Can my PA Answer PA make outgoing calls?
Follow-up, chase or sales calls can make all the difference when it comes to securing new and repeat business. If you can’t or don’t want to make those calls, your fully-trained Answer PA personal assistant can do it for you, at exceptionally competitive rates. Contact us to find out more.