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E-Commerce

How can your online business offer customers a more human connection?

As far as technology evolves, it is worth remembering that your clients are still human beings, and a large percentage of them still prefer to speak to a real person – especially if something has gone wrong!

PA Answer is an award-winning telephone answering and business support service which exists to help businesses provide more for their clients by providing the benefits of staff at a fraction of the cost.

PA Answer provides your business with a small team of dedicated, named Virtual PAs who provide a friendly and trustworthy voice on the phone, giving your customers confidence that there is a human safety net to your business.

Once they’ve spoken to one of your extremely professional and highly-trained PA Answer PAs, even an unhappy customer is likely to report a more positive and professional image for your business, compared to leaving customers frustrated by a lengthy string of emails to deal with any issues, whereas a prospective customer is more likely to give you their repeat business having experienced professional, helpful and instant service from our Cambridgeshire-based offices.

It's your call!

Contact us today to find out how we can help your business

What Can We Do For You?

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  • Telephone Answering – you may take some of your business calls yourself, but to maximise potential opportunities you need to answer every call. Especially as research shows that 70% of people won’t leave a message on voicemail. PA Answer can answer every call on your behalf to ensure every caller to your business is treated in a friendly, professional manner and doesn’t end up taking their business to a competitor.
  • Customer Service – Along with price and quality of products, consumer experience or customer service makes customers more likely to use your business again, as well as provide positive reviews, both virtually and by word-of-mouth. However, not every business is able to dedicate the appropriate time or resources to this vital aspect of business. PA Answer can ensure any customer dealing with your business always feels satisfied.
  • Order Processing – PA Answer can handle key business tasks such taking and processing orders, handling payments or dealing with general enquiries and helping provide clarification to potential customers, even outside of traditional office hours.
  • 24/7, Holiday and Event Cover – Many online business are selling to the general public, and the public have more time to shop online on public holidays and weekends. Is your business missing opportunities by not being available during periods of key business activity? Your PA Answer PAs can make sure you never miss another call, even if you’re enjoying some hard-earned time off.

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Contact PA Answer today on 0333 800 0085 to find out how your business can benefit from our award-winning service from as little as £10 a week