The majority of businesses may not have phones ringing off the hook 24/7, or even 9 to 5, but many will experience peak times when not every call can be answered, however hard you try!
This a problem for businesses; the calls you miss could be new clients and new opportunities – it might even be your next big contract, now dialling a competitor.
This is another problem; your caller doesn’t know that you were trying your best to answer their call and deal with their enquiry.
At PA Answer, we see two ways of addressing these issues;
- You could attempt to monitor your peak times, assuming they aren’t totally coincidental and, if you manage to pinpoint exactly when your telephone lines are busy, hire extra staff for an hour or two a day.
- (Recommended Option) Instead place any unanswered phone calls in the hands of a call answering service from team you trust. A professional and friendly team who will deal with every enquiry professionally, diverting any urgent calls and sending any messages to relevant parties via email or text. And this team answer your calls in such a professional manner that your callers will think they’ve been dealing with a regular member of your staff.
PA Answer’s overflow service means you only pay for call answering when you need it! We answer the calls you’ve been missing, which can translate into extra business.
PA Answer is much more than just a telephone answering service
PA Answer dedicates 2-3 Virtual Receptionists to every client. Your PA Answer Virtual Receptionists can support your business in any number of ways; by managing your diary, handling administration, providing holiday cover, order processing, telemarketing, dictation and scribing services, we can even manage your social media – let us help your business become more efficient.
Call PA Answer today on 0333 800 0085 to find out how our award-winning service can help you answer every call and maximise every business enquiry.